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campaign operations

Monitor an active campaign

Learn how to monitor an active campaign with a safe Juniper & Trail example, shopper impact, options, and recovery checks. Use campaign status, phase progress, failure classification, and History to distinguish queued, running, active, and failed work. Spot-check representative products rather than assuming one successful storefront card proves the whole scope.

Before you begin

  • Review campaign completeness and product preview
  • Confirm authorization and theme status
  • Know the restore consequences of the chosen discount route

Confirm the shop, current status, and intended consequence before changing anything. Use read-only status, preview, or history evidence first.

Step-by-step setup

Monitor an active campaign shown in the Badgy admin, with numbered callouts for the controls and verification points described below.
Annotated Juniper & Trail example

  1. Use the summary cards to check live, scheduled, and sale-product totals.

  2. Inspect the active campaign and use its view, edit, revert, or end actions.

  3. Check theme embed, badge, banner, background-job, and countdown health.

  4. Search and filter past campaigns before opening their records.

  1. Open campaign detail for the intended shop and confirm the current record and status.
  2. Read campaign status, current phase, product totals, scheduled boundaries, and the latest job outcome.
  3. Read the inline summary, warning, or preflight before submitting; do not repeat a command while background work is running.
  4. Compare representative eligible/ineligible products and use History for phase-level evidence.
  5. Confirm the resulting status and History/audit evidence, then spot-check Shopify or the storefront when the action has external effects.

Use campaign status, phase progress, failure classification, and History to distinguish queued, running, active, and failed work. Spot-check representative products rather than assuming one successful storefront card proves the whole scope.

Juniper & Trail example

Juniper & Trail uses monitor an active campaign on its controlled Weekend Trail Kit campaign, then checks phase status, History, and two representative storefront products. The documentation fixture uses realistic products, inventory states, variants, collections, and protected exclusions so the preview exercises the same decisions as a merchant catalog.

What shoppers will see

Active campaign banner and badges on eligible products in the Juniper & Trail storefront, marked with one focused verification callout.
Annotated Juniper & Trail example

  1. Confirm the campaign announcement and Shop call to action at the top of the store.

  2. Check the badge and adjusted pricing on an eligible product card.

  3. Compare another product card to verify consistent campaign treatment.

Active campaign banner and badges on eligible products in the Juniper & Trail storefront, marked with one focused verification callout.
Annotated Juniper & Trail example

  1. Confirm the campaign announcement and Shop call to action fit the mobile header.

  2. Check that the badge remains readable on the mobile product card.

  3. Scroll through additional products to verify the collection layout stays usable.

During activation or revert, storefront components can settle at different moments; use status rather than repeated clicks to determine completion. Check the relevant result from product through cart where applicable. For shopper-facing work, compare desktop and mobile and verify both an eligible and an ineligible item.

Common mistakes and troubleshooting

  • Acting on the wrong shop. Confirm the Shopify store and campaign before following Monitor an active campaign.
  • Trusting a stale preview. Refresh after catalog, schedule, discount, theme, locale, or market changes.
  • Repeating a background command. Read status and History first; retry only when Badgy presents a recoverable failure.
  • Skipping the consequence check. Confirm what changes for shoppers and what the end or restore path will do.

If the status reports revoked authorization, reconnect Shopify before retrying. If the result still differs from the preview, preserve the campaign ID and approximate time, then open support from this identified shop. Never send customer data, access tokens, or full catalog exports in feedback.

Options reference

| Option | Use it when | Consequence | | --- | --- | --- | | Pending/Running | Work is queued or executing | Wait; do not submit again | | Active | Activation completed | Continue storefront checks | | Failed | A phase exhausted or stopped | Use failure-specific recovery |

Badgy behavior in this guide is reviewed against the repository's shipped UI, service rules, and feature design documents. Shopify-owned theme, Markets, Flow, billing, and discount behavior can also depend on the store's Shopify configuration; consult the Shopify Help Center for that platform configuration.

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