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Badgy Help

troubleshooting

Fix campaign activation problems

Learn how to fix campaign activation problems with a safe Juniper & Trail example, shopper impact, options, and recovery checks. Read the failed activation phase and error classification. Resolve incomplete setup, overlap, entitlement, authorization, or Shopify validation first, then retry only the recoverable job.

Before you begin

  • Do not repeatedly launch, end, or restore while a job is running
  • Capture the campaign ID, status, and approximate time
  • Check Shopify authorization and theme status first

Confirm the shop, current status, and intended consequence before changing anything. Use read-only status, preview, or history evidence first.

Step-by-step setup

Fix campaign activation problems shown in the Badgy admin, with numbered callouts for the controls and verification points described below.
Annotated Juniper & Trail example

  1. Use the summary cards to check live, scheduled, and sale-product totals.

  2. Inspect the active campaign and use its view, edit, revert, or end actions.

  3. Check theme embed, badge, banner, background-job, and countdown health.

  4. Search and filter past campaigns before opening their records.

  1. Open the failed activation job for the intended shop and confirm the current record and status.
  2. Resolve the classified cause—wizard completeness, conflict, entitlement, authorization, or Shopify validation—before using Retry.
  3. Read the inline summary, warning, or preflight before submitting; do not repeat a command while background work is running.
  4. Watch checkpointed phases complete without duplicating snapshots or discount nodes.
  5. Confirm the resulting status and History/audit evidence, then spot-check Shopify or the storefront when the action has external effects.

Read the failed activation phase and error classification. Resolve incomplete setup, overlap, entitlement, authorization, or Shopify validation first, then retry only the recoverable job.

Juniper & Trail example

Juniper & Trail uses fix campaign activation problems on one affected campaign, records its status and failure code, and avoids starting a second command while recovery runs. The documentation fixture uses realistic products, inventory states, variants, collections, and protected exclusions so the preview exercises the same decisions as a merchant catalog.

What shoppers will see

Active campaign banner and badges on eligible products in the Juniper & Trail storefront, marked with one focused verification callout.
Annotated Juniper & Trail example

  1. Confirm the campaign announcement and Shop call to action at the top of the store.

  2. Check the badge and adjusted pricing on an eligible product card.

  3. Compare another product card to verify consistent campaign treatment.

Active campaign banner and badges on eligible products in the Juniper & Trail storefront, marked with one focused verification callout.
Annotated Juniper & Trail example

  1. Confirm the campaign announcement and Shop call to action fit the mobile header.

  2. Check that the badge remains readable on the mobile product card.

  3. Scroll through additional products to verify the collection layout stays usable.

Prioritize price correctness and misleading offer removal. If the storefront message is wrong, use the documented safe stop path while recovery continues. Check the relevant result from product through cart where applicable. For shopper-facing work, compare desktop and mobile and verify both an eligible and an ineligible item.

Common mistakes and troubleshooting

  • Acting on the wrong shop. Confirm the Shopify store and campaign before following Fix campaign activation problems.
  • Trusting a stale preview. Refresh after catalog, schedule, discount, theme, locale, or market changes.
  • Repeating a background command. Read status and History first; retry only when Badgy presents a recoverable failure.
  • Skipping the consequence check. Confirm what changes for shoppers and what the end or restore path will do.

If the status reports revoked authorization, reconnect Shopify before retrying. If the result still differs from the preview, preserve the campaign ID and approximate time, then open support from this identified shop. Never send customer data, access tokens, or full catalog exports in feedback.

Options reference

| Option | Use it when | Consequence | | --- | --- | --- | | Validation | Draft input invalid | Edit named step | | Conflict | Scope/window unsafe | Change scope/time | | AUTH_REVOKED | Session invalid | Reconnect first | | Transient | Network/Shopify failure | Retry offered phase |

Badgy behavior in this guide is reviewed against the repository's shipped UI, service rules, and feature design documents. Shopify-owned theme, Markets, Flow, billing, and discount behavior can also depend on the store's Shopify configuration; consult the Shopify Help Center for that platform configuration.

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