badges labels

Troubleshoot product badges

Learn how to troubleshoot product badges with a safe Juniper & Trail example, shopper impact, options, and recovery checks. First confirm the app embed, active campaign, resolved product, eligible inventory stage, and winning slot. Then inspect theme crop and stacking before changing offsets or size.

Before you begin

• Enable storefront rendering and identify the product-card layouts to test
• Choose text or image artwork
• Prepare Normal, Low stock, and Sold out messaging when stages are used

Keep the campaign in Draft while you verify the configuration. Use a private storefront window where the guide changes shopper-facing behavior.

Step-by-step setup

Open full size ↗

1. 1

   Set the campaign label and add or reorder label slots.

2. 2

   Choose the text badge shape, colors, opacity, size, and padding.

3. 3

   Check badge placement and appearance on the product-card preview.

1. Confirm campaign Active status and that the product resolves into scope.
2. Confirm theme app embed/block rendering and inspect a private storefront window.
3. Check slot priority and current Normal/Low stock/Sold out stage.
4. Check the token is compatible with the active discount context.
5. Inspect anchor, size, offsets, theme crop, and competing theme badges before escalating.

First confirm the app embed, active campaign, resolved product, eligible inventory stage, and winning slot. Then inspect theme crop and stacking before changing offsets or size.

Juniper & Trail example

Juniper & Trail applies troubleshoot product badges to the Ridgeway Waxed Field Jacket. The team checks a bright lifestyle image, a dark pack shot, collection cards, and the product page. The documentation fixture uses realistic products, inventory states, variants, collections, and protected exclusions so the preview exercises the same decisions as a merchant catalog.

What shoppers will see

Open full size ↗

1. 1

   Confirm the campaign announcement and Shop call to action at the top of the store.

2. 2

   Check the badge and adjusted pricing on an eligible product card.

3. 3

   Compare another product card to verify consistent campaign treatment.

Open full size ↗

1. 1

   Confirm the campaign announcement and Shop call to action fit the mobile header.

2. 2

   Check that the badge remains readable on the mobile product card.

3. 3

   Scroll through additional products to verify the collection layout stays usable.

The badge overlays eligible product media. Its final size and crop depend on the theme's product-card and media containers. Check the relevant result from product through cart where applicable. For shopper-facing work, compare desktop and mobile and verify both an eligible and an ineligible item.

Common mistakes and troubleshooting

• Acting on the wrong shop. Confirm the Shopify store and campaign before following Troubleshoot product badges.
• Trusting a stale preview. Refresh after catalog, schedule, discount, theme, locale, or market changes.
• Repeating a background command. Read status and History first; retry only when Badgy presents a recoverable failure.
• Checking only one viewport. Verify desktop and mobile in a private storefront window.

If the status reports revoked authorization, reconnect Shopify before retrying. If the result still differs from the preview, preserve the campaign ID and approximate time, then open support from this identified shop. Never send customer data, access tokens, or full catalog exports in feedback.

Related guides

• Save and reuse badge templates
• Place Badgy blocks in your theme

Options reference

| Option | Use it when | Consequence | | --- | --- | --- | | Missing everywhere | Check embed and campaign context | Theme/global issue | | Missing on one product | Check scope, variant, inventory stage | Eligibility issue | | Wrong text | Check token compatibility/context | Preview exact product | | Clipped/covered | Adjust placement or theme integration | Test mobile |

Badgy behavior in this guide is reviewed against the repository's shipped UI, service rules, and feature design documents. Shopify-owned theme, Markets, Flow, billing, and discount behavior can also depend on the store's Shopify configuration; consult the Shopify Help Center for that platform configuration.